AMD Ryzen 7 9800X3D processors have started to fail abnormally often when used on ASRock motherboards. The topic attracted the attention of ASRock moderators on the Reddit forum. One of them created a megathread called “9800X3D problems and failures”. It has already collected more than 40 messages from owners of these chips who have encountered problems. At the same time, 32 messages in one way or another concern ASRock boards.
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While most reports of Ryzen 7 9800X3D failures involve ASRock motherboards, there is no pattern to the causes of these problems. Some users reported that their chips failed during the first boot of their PC, while others reported that they failed after several hours, days, or weeks of use. Some reported that their processor was initially faulty upon purchase. According to Tom’s Hardware, AMD and ASRock have likely already noticed the issue. However, due to the lack of a pattern in the failure of chips, the true cause of the Ryzen 7 9800X3D’s demise has yet to be determined. Tom’s Hardware reached out to ASRock directly for comment, but had not received a response at the time of publication.
Some owners reported that they received a replacement for a non-working Ryzen 7 9800X3D that also had stability issues. Others noted that after receiving a new Ryzen 7 9800X3D, they no longer encountered any crashes in their PC. According to one user, rolling back to an older version of the BIOS on an ASRock motherboard allowed them to “resurrect” a Ryzen 7 9800X3D that stopped working. For this reason, the creator of the Reddit thread recommends that Ryzen 7 9800X3D owners do not use the latest BIOS versions for ASRock boards and roll back to older firmware versions if they encounter any problems during the PC boot process (POST) after updating the software.
The user reports also include several boards from MSI, Gigabyte, and Asus. A total of 40 reports of chip problems is not that many, considering the monthly sales volumes of the Ryzen 7 9800X3D. This processor is extremely popular among gamers around the world. However, it is noteworthy that 32 of the 40 reports were left by owners of ASRock motherboards.
It should be recalled that there were also problems with the Ryzen 7000X3D processor series at one time. As it turned out, their source was motherboard manufacturers, who set inflated voltage values in the BIOS, as a result of which the processors simply burned out under a certain load. Whether the past cases of chip burnout and the current ones are related is still anyone’s guess.