The ASUS Chinese office is more responsible, compared with the American one, approached the solution of the issue with damage to video cards by its motherboards equipped with a special PCIe Q-Release Slim dismantling mechanism.
Image source: VideoCardz
Earlier in a number of media outlets there was information that ASUS maternal companies with the PCIe Q-Release Slim dismantling mechanism at the PCIe X16 main connector are clamping video cards. After that, the American office of the manufacturer made a statement in which he noted that he did not see anything terrible in this problem. The company advised users to follow the official instructions for the extraction of video cards. In case of additional questions, she called for her technical support.
The Chinese office of the company was more serious to resolving the issue. According to ASUS China, the development is a new version of the PCIe Q-Release Slim mechanism, which will be devoid of this drawback. The Chinese office is ready to cover the cost of replacing motherboards with new ones with an updated dismantling mechanism. For those who do not want to disassemble their PCs to replace the motherboard, the company is ready to provide compensation in the form of a discount card for 200 yuan ($ 28) for future purchases in the JD.com store.
If, as part of the operation of the PCIe Q-Release Slim mechanism, the video card itself is damaged, the company will also help with its warranty service. The ASUS Chinese office clarifies that this aspect applies to the ASUS and MSI video cards, regardless of whether it is about damage to electrical contacts or the general wear of the printed circuit board. Meanwhile, Gigabyte and Colorful cards may require a more complicated warranty service process. To clarify all questions, you should contact the technical support of ASUS.
The company also provided a list of all maternal boards (the table above) equipped with the PCIe Q-Release Slim dismantling mechanism. Apparently, it is they who will receive an updated mechanism in the future and fall under the free replacement program.
ASUS also once again published instructions on how to correctly pull the video card from the PCIe X16 slot equipped with the PCIe Q-Release Slim.
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