Intel has released an official statement that 13th and 14th generation Core processors will receive an additional two years of warranty. Thus, depending on the sales region, the total warranty period for these chips will be up to 5 years. The manufacturer also said that the extended warranty applies not only to boxed versions of processors, but also to OEM versions as part of finished PCs, as well as to Tray options sold without a box.
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OEM versions of processors and Tray versions are sold by system integrators (PC assemblers) and retailers who purchase them in bulk. Most often, such processors are offered cheaper than boxed versions, but at the same time have a shorter guaranteed service life. Such chips are often more popular with those users who assemble computers themselves and who do not need, for example, user manuals that are included in the boxed versions. In addition, since older models of Intel Core processors are supplied without coolers, it simply makes no sense for most users to overpay for boxed versions of chips.
Intel has released the full list of 13th and 14th generation Core processors that come with two additional years of warranty. It includes not only select KS “Special Edition” models, K-versions with an unlocked multiplier and KF-variants without integrated graphics, but also several models with a nominal TDP of 65 W.
Image Source: Intel
Intel notes that the new warranty policies cover all designated 13th and 14th generation Core processors, both new and previously sold, worldwide. The company also reminded users what to do if their processor shows symptoms of instability. For owners of boxed versions of processors, Intel recommends contacting its Intel Customer Support team directly. Owners of Tray versions of processors should contact the point of sale where such processor was purchased for support. For OEM (off the shelf PC) system owners, Intel recommends contacting the PC builder/manufacturer.
If users are experiencing instability with 13th and 14th generation Core desktop processors but have previously been unable to return the faulty chip through RMA, Intel recommends contacting its customer support team to resolve the issue.
Previously, Intel announced that it would release a microcode update in August that should fix problems with overvoltage in 13th and 14th generation Core processors, which Intel believes is the cause of their unstable operation. As part of its latest announcement, the company did not specify when exactly this microcode will be released.