Intel decided that the instability of desktop and mobile processors of the 13th and 14th generations is of a different nature

Intel has responded to reports of unstable operation of 13th and 14th generation Core mobile processors – according to the company, they are not subject to the same problem as desktop ones. And since the origins of the two problems are different, problems with mobile chips should be addressed to laptop manufacturers.

In response to publications that appeared about the unstable operation of not only desktop, but also mobile Core processors of the 13th and 14th generations, the manufacturer released the following statement: “Intel is aware of a small number of reports of unstable operation of mobile Intel Core processors of the 13th/14th generation. Based on an in-depth analysis of reports of processor instability issues, Intel has determined that mobile products are not susceptible to the same problem [as desktop chips]. Symptoms reported on 13th/14th generation mobile systems, including freezes and crashes, are common symptoms resulting from a wide range of potential software and hardware issues. As always, if users are experiencing issues with Intel-based laptops, we encourage them to contact the system manufacturer for further support.”

Earlier, representatives of Alderon Games (the developer of Path of Titans) reported a widespread problem with Intel processors of the 13th and 14th generations – according to them, it affected not only client PCs, but also servers, and switching equipment to AMD chips sharply reduces the number of failures. They were supported by colleagues from Digital Extremes and Epic Games. Subsequently, Alderon Games added that the problem also affected mobile processors of the same families. Intel is trying to deal with the problem, but updating firmware and drivers only mitigates the problem and does not completely solve it. The company agrees to issue refunds for processors infrequently.